Refund policy

RETURN & REFUND POLICY
Cadō Academy is committed to providing high-quality educational experiences. Please review our refund policy carefully before making your purchase.

IN-PERSON CLASSES & WORKSHOPS
All purchases for in-person classes, workshops, events, and training sessions are final sale. We do not offer refunds, exchanges, or credits for cancellations, missed attendance, or scheduling conflicts.

ONLINE COURSES
All online course purchases are final sale and are non-refundable.

EUROPEAN UNION (EU) CUSTOMERS
If you are purchasing from a country within the European Union, you may be entitled to a refund under applicable consumer protection laws.

EU customers may request a full refund within 14 days of purchase, provided that:

• The online course has not been accessed.
• The first lesson or video has not been started or played.
• No course content has been viewed or consumed.

By accessing your course or pressing play on any of the course videos or viewing any of the course content within the 14-day period, you acknowledge that the digital content has begun to be supplied and your right to cancel and receive a refund is waived to the extent permitted by applicable law.

REQUESTING A REFUND
Eligible EU customers who meet the above criteria may request a refund by contacting our team info@cadoacademy.com or through their customer account order history page  within 14 days of purchase. For email requests, please include your order number and the email address used to complete your purchase.

If your refund request meets the eligibility requirements outlined above, it will be processed to your original payment method.